Rachel Bothwell
Founder & Director, GP Practice Ally
AI can support safer, more efficient general practice. With clear oversight, it can help teams work smarter and ease pressure across the system.
AI is starting to play a tangible role in Irish general practice. New tools can generate coded note summaries, produce patient document summaries and use voice capture to create accurate, structured consultation records. These tools help GPs complete records efficiently, improving accuracy, continuity of care and freeing time for patient contact in the face of rising demand.
AI in practice operations
In the UK, digital triage has been introduced nationally under NHS policy, with mixed results so far, while other tools such as ambient listening and referral drafting are being encouraged and show early promise in improving efficiency and record quality. Similar developments are emerging in Ireland, with features like automated task creation and document tagging expected over time.
Looking ahead, AI tools that support clinicians in interpreting lab results and chat-based patient communication are starting to appear. When supported by clear oversight, they can help ease administrative workload and improve communication.
AI is also helping practice managers draft SOPs, policies and workflow documents more efficiently, supporting rather than replacing professional judgement and experience.
AI can help general practice work smarter while keeping patient care at its heart.
Safe and ethical use
Maintaining patient safety and data protection is essential. Teams should use only secure, employer-approved systems with paid licences, as free public versions often share data externally and lack the necessary safeguards. Seeking guidance from your indemnifier can also help ensure AI is used safely and responsibly.
In Ireland and across Europe, work is underway to guide safe AI adoption in healthcare. The HSE is leading early governance efforts, while HIQA is developing national guidance. The EU AI Act will apply full regulatory standards for high-risk tools from 2026.
Practical guidance for GP teams
- Develop an internal AI policy outlining acceptable use
- Use AI to streamline work, not make decisions
- Review and verify all outputs before sharing or storing
- Avoid free or public AI tools for patient or practice data
With clear boundaries and good oversight, AI can help general practice work smarter while keeping patient care at its heart.
About GP Practice Ally
GP Practice Ally supports practice managers across Ireland with the tools, training and community they need to run confident, well-organised practices that deliver quality patient care. Our focus is on helping teams build healthier, more sustainable practices through streamlined operations and empowered teams. Learn more at gppracticeally.ie
